Frequently Asked Questions
Products
What makes us different from some of the big brands?
Many top grooming brands rely on heavy synthetic ingredients for lather and shine—but we’ve proven you can get salon-quality results without them. That’s why more and more groomers are making the switch to Houndsly across the UK, USA, and now Europe.
Are your products vegan and cruelty-free?
Yes! Every Houndsly product is 100% vegan, cruelty-free, and made with naturally derived ingredients. No nasties, no parabens, no silicones—just coat-loving goodness.
Are your products safe for puppies and sensitive skin?
Yes! We even have a Fragrance-Free Extra Sensitive Shampoo formulated specifically for delicate skin. Check our Extra Sensitive Shampoo here!
What dilution ratios do your shampoos use?
Our shampoos are ultra-concentrated at 32:1 for a high lather or 50:1, giving you more washes per bottle and better value for money.
Orders & Shipping
Where do you ship to?
We ship across the EU directly from our European fulfilment centre. Fast, reliable, and no surprise customs fees!
How long does shipping take?
Orders are typically dispatched within 1–2 working days. Delivery times vary by country but usually range from 2–5 working days.
How much is shipping?
Shipping costs are calculated at checkout based on your location. Orders over a certain amount may qualify for free delivery—check our banner or promotions page for current offers.
What if my order is wrong or arrives damaged?
Please contact us within 3 working days of delivery with your order number and photos if applicable. We’ll sort it quickly and fairly.
Do you accept returns?
For hygiene reasons, we do not accept returns. Please email us via the contact page or chat function if you have any issues or questions.
Do you sell to both groomers and pet owners?
Absolutely! While our products are formulated for professional results, they’re safe, gentle, and easy enough for dog lovers to use at home too.
Payments & Discounts
What payment methods do you accept?
We accept all major credit and debit cards, plus secure payment via PayPal, Apple Pay, and Google Pay.
Do you offer trade pricing?
Yes! Trade discounts are automatic for groomers spending over €130 on qualifying 100ml and 250ml items.
We also offer a bulk buy deal on our 5-litre shampoo bottles—buy 5 or more and get €8 off each!
Can I mix and match products in trade deals?
Yes—you can mix and match across the full 5L range to qualify for bulk pricing.
STILL NEED HELP?
Send us a message through our contacts page or click our chat button to speak to a member of the Houndsly team!